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PRIVACY AND DATA

Privacy Policy

Last updated: 28 July 2026

This Privacy Policy explains how Panda Dairy Products Private Limited collects, uses, stores and shares information when you use the Panda Dairy website, customer account, ordering, payment, location-selection and delivery-tracking services.

By using our services and providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

1.1 Customer and Account Information

We may collect:

  • Full name.
  • Email address.
  • Mobile number.
  • Username and encrypted authentication information.
  • OTP verification and login records.
  • Customer-support communications.

1.2 Delivery Address Information

We may collect:

  • House, flat or building number.
  • Street, locality and landmark.
  • City, state and PIN code.
  • Saved delivery addresses.
  • Delivery instructions.

1.3 Location and Map Information

When you use current location or select a location on the map, and after browser or device permission is granted, we may collect:

  • Latitude and longitude.
  • Selected map pin.
  • Approximate or precise device location.
  • Distance from the applicable delivery hub.
  • Location information required for delivery tracking.

Location information is used to fill address details, determine delivery serviceability, identify the applicable delivery hub, assign a delivery agent and complete delivery.

You can deny or withdraw location permission through your browser or device settings. Certain map-based and delivery features may not work correctly without location information.

1.4 Order Information

We may collect:

  • Products ordered and quantities.
  • Order number, order date and order value.
  • Discounts, taxes and delivery charges.
  • Order, fulfilment and delivery status.
  • Assigned delivery hub and delivery person.
  • Delivery notes and proof of delivery.
  • Cancellation, complaint, replacement and refund details.

1.5 Payment Information

Payments may be processed by Razorpay or another authorised payment-service provider.

We may receive and store limited payment information such as:

  • Razorpay order ID.
  • Razorpay payment ID.
  • Payment status.
  • Payment method category.
  • Transaction amount and date.
  • Refund ID and refund status.

Panda Dairy does not intentionally collect or store your complete card number, CVV, UPI PIN, card PIN, internet-banking password or payment OTP. Such sensitive payment credentials are entered and processed through the payment provider’s secure systems.

1.6 Device and Technical Information

We may automatically collect:

  • IP address.
  • Browser and device type.
  • Operating system.
  • Session identifiers.
  • Pages visited and actions performed.
  • Date, time and duration of access.
  • Error, security and diagnostic logs.

2. How We Use Information

We may use information to:

  • Create and manage customer accounts.
  • Authenticate login and OTP requests.
  • Process orders and payments.
  • Confirm product availability.
  • Determine delivery serviceability.
  • Identify and manage the applicable delivery hub.
  • Assign delivery personnel.
  • Provide live or periodic delivery tracking.
  • Contact customers about orders and delivery.
  • Handle complaints, replacements and refunds.
  • Provide customer support.
  • Prevent fraud and unauthorised activity.
  • Maintain website security and performance.
  • Comply with legal and regulatory obligations.
  • Improve our products, services and customer experience.

3. Payment Processing

When you choose an online payment method, relevant transaction and customer details may be shared with Razorpay, banks, UPI systems, card networks and other entities involved in processing the transaction.

Payment processing is also subject to the privacy practices and terms of the relevant payment provider and financial institution.

4. Sharing of Information

We may share only the information reasonably necessary with:

4.1 Delivery Personnel

The assigned delivery person may receive the customer’s name, phone number, delivery address, map location, delivery instructions and order details required to complete delivery.

4.2 Service Providers

Information may be shared with providers supporting:

  • Payment processing.
  • Maps and location services.
  • Email, SMS and OTP delivery.
  • Hosting, database storage and software maintenance.
  • Analytics, security and fraud prevention.
  • Customer support and logistics.

4.3 Legal Requirements

We may disclose information where required by applicable law, court order, government authority or to protect the rights, property and safety of Panda Dairy, our customers or others.

4.4 Business Reorganisation

Information may be transferred as part of a merger, acquisition, restructuring or transfer of business, subject to applicable law and appropriate safeguards.

We do not sell customer personal information to advertisers.

5. Cookies and Local Storage

We may use cookies, browser storage and session technologies to:

  • Keep customers signed in.
  • Maintain shopping-cart information.
  • Remember preferences.
  • Protect against security threats.
  • Measure website performance and usage.

Disabling cookies may affect login, cart, checkout and other website functionality.

6. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, accounting, taxation, fraud prevention, dispute resolution and legal or regulatory compliance.

Some order, invoice, payment and refund records may be retained after account closure where required for legitimate business or legal purposes.

7. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect customer information against unauthorised access, alteration, disclosure or destruction.

However, no internet transmission or electronic storage method is completely secure, and absolute security cannot be guaranteed.

8. Customer Choices and Rights

Subject to applicable law, you may contact us to:

  • Request access to personal information held about you.
  • Correct inaccurate or incomplete information.
  • Update saved addresses and account information.
  • Withdraw optional location permission.
  • Request account deletion.
  • Raise a privacy or data-security complaint.

We may verify your identity before acting on a request. Certain information may continue to be retained where legally required or necessary for legitimate claims, fraud prevention or transaction records.

9. Delivery Tracking

During active delivery, the delivery person’s location may be processed to provide delivery status and tracking information to the customer and operations team.

Customer and delivery-agent location information must not be used for unauthorised tracking or unrelated purposes.

10. Children’s Privacy

Our ordering services are intended for persons who can legally enter into a contract. Persons below 18 years should use the service only under the supervision of a parent or guardian.

11. Third-party Links

Our website may contain links to third-party services. Panda Dairy is not responsible for the privacy practices of external websites, applications or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The revised policy will be published on this page with an updated effective date.

13. Privacy and Grievance Contact

Panda Dairy Products Private Limited
Registered Office: D NO 57,CHAINTANYAPURI MAIN ROAD,
BESIDE SANTOSH MANSION APPT,GUNTUR,
ANDHRA PRADESH - 522007

Grievance Officer: Anumola Sireesha
Email: info2panda@gmail.com
Phone: 9848972999