DELIVERY INFORMATION

Shipping and Delivery Policy

Last updated: 28 July 2026

This Shipping and Delivery Policy applies to orders placed through the Panda Dairy website operated by Panda Dairy Products Private Limited.

1. Delivery Model

Panda Dairy products may be transferred from the Chittoor manufacturing facility to the Vijayawada delivery hub and then delivered to customers in supported locations.

The applicable fulfilment location, stock availability and delivery assignment are determined by our internal inventory and delivery systems.

2. Delivery Locations

Delivery is currently available only in selected serviceable locations displayed by the Panda Dairy website.

We do not currently provide nationwide or international shipping through this website unless specifically displayed at checkout.

3. Serviceability Check

Customers may be required to:

Select their exact location on a map.
Allow current-location access.
Enter address, city, state and PIN code details.

The website may use the selected latitude, longitude, address and distance from the applicable hub to determine whether delivery is available.

An order cannot be placed for a location marked as unserviceable.

4. Order Processing

Order processing begins after successful order and payment confirmation.

Processing may include:

Payment verification.
Stock confirmation.
Product picking and packing.
Quality verification.
Delivery-agent assignment.

5. Estimated Delivery Time

Orders in serviceable Vijayawada locations are generally targeted for delivery within the estimated time or delivery slot displayed during checkout, normally within 24 hours of order confirmation.

The displayed delivery time is an estimate and not an absolute guarantee. Delivery may be earlier or later depending on:

Product and hub stock availability.
Order volume.
Customer location.
Traffic and road conditions.
Weather conditions.
Delivery-agent availability.
Public holidays or local restrictions.
Technical or operational issues.

Customers will be informed through the order page, phone, email, SMS or other available communication method when a significant delay is identified.

6. Delivery Charges

Applicable delivery, handling or other charges will be displayed before payment confirmation.

Delivery charges may depend on distance, order value, location, delivery slot, promotional offer or operational requirements.

No undisclosed delivery charge will be added after the customer confirms the order.

7. Address Accuracy

Customers are responsible for providing:

Correct house, flat or building number.
Street and locality.
Landmark.
City, state and PIN code.
Correct map pin.
Working mobile number.
Relevant delivery instructions.

Panda Dairy is not responsible for a delay or failed delivery caused by an incomplete address, incorrect map location, unreachable phone number or restricted access to the premises.

8. Delivery Tracking

Where available, customers may view order statuses such as:

Order confirmed.
Processing.
Packed.
Assigned to delivery person.
Picked up.
Out for delivery.
Delivered.

Live or periodic rider-location information may be provided while an order is actively out for delivery.

Tracking information is approximate and may be affected by GPS, browser, mobile-network or internet availability.

9. Customer Availability

The customer or an authorised recipient must be available to receive the order at the selected address.

The delivery agent may contact the customer for address clarification or delivery confirmation.

10. Failed Delivery Attempt

A delivery attempt may fail if:

The customer or recipient is unavailable.
The customer cannot be contacted.
The address or map pin is incorrect.
Entry to the delivery premises is restricted.
The location is unsafe or inaccessible.
The customer refuses to accept the correct order.

Because dairy products are perishable, re-delivery may not always be possible. Refund eligibility in such cases will be determined under the Refund and Cancellation Policy.

11. Delivery Inspection

Customers should inspect the outer packaging during delivery and report visible:

Leakage.
Broken packaging.
Tampered seals.
Missing products.
Wrong products.

Where practical, the customer should inform the delivery agent and contact customer support promptly.

12. Product Handling After Delivery

Chilled dairy products must be refrigerated promptly according to the storage instructions displayed on the product.

Products should not be left in direct sunlight, a closed vehicle or another unsuitable environment.

Panda Dairy is not responsible for spoilage caused by improper handling or storage after successful delivery.

13. Partial Delivery

If part of an order becomes unavailable, we may deliver the available products and provide a refund for the unavailable products after informing the customer.

14. Delayed or Cancelled Delivery

Delivery may be delayed, rescheduled or cancelled due to stock issues, product-safety concerns, severe weather, traffic, breakdown, government restriction, force majeure or other circumstances beyond our reasonable control.

If Panda Dairy cancels a prepaid order, the eligible amount will be refunded according to the Refund and Cancellation Policy.

15. Delivery Support

For delivery-related assistance, contact: 8919246886

Panda Dairy Products Private Limited
Vijayawada Delivery Hub:
#48-1171-5/4B, 1st Floor, Vallabhaneni Arcade, Guttikonda Dhanunjayarao Street, Currency Nagar, Vijayawada, Andhra Pradesh
Vijayawada, Andhra Pradesh - 520008, India.

Email: info2panda@gmail.com
Phone: 9848972999
Support hours: 9:00 AM to 7:00 PM